Frequently asked questions
What you need to know to buy, and to sell, tickets here.
Buyers
Can I buy different tickets in the same order?
Yes. You pick different ticket types for the same event, such as two categories in a tournament, and pay for everything at once. No separate orders and no fee charged twice.
I live outside Brazil. Can I pay with PIX?
Yes, as long as you have a Brazilian bank account. Even when the ticket is priced in dollars, we lock the exchange rate the moment you generate the QR code and you pay the amount in reais. What you see on screen is what leaves your account, and it does not change until you are done.
What if I don't have a Brazilian bank account?
Then an international credit card is the way, and it works inside the site, with no redirect. For events priced in dollars you are charged in dollars, in the event's own currency.
How do I get my ticket?
As soon as the payment clears, the ticket shows up under My Account and the QR code lands in your inbox. On the day, just show your phone at the door.
Can I transfer my ticket to someone else?
Yes, when the organizer allows it for that event. You change the ticket holder from your own dashboard, with no extra fee.
What happens if the event is canceled?
The full amount goes back to the same payment method within 5 business days, and we email you as soon as the cancellation happens.
Event organizers
What does the platform cost?
Creating an account and publishing events is free. You pay a fee per ticket sold, and selling more costs you less: the Pro and Arena plans lower the fee and unlock extra features.
Can I sell in dollars?
Yes, once foreign currency sales are enabled for your company. You set the event currency and the buyer pays in dollars by card or in reais by PIX. The amount you set arrives in full: the buyer covers the conversion and the fees. In the dashboard, sales in each currency are reported on their own.
How are payouts handled?
On the free plan the payout lands within 30 days after the event. On Pro and Arena you are paid weekly and in advance. On any plan you follow sales in real time from your dashboard.
Can I run private, invite-only events?
Yes, from the Pro plan up. We generate a link with a unique code, and only people with that link reach the sales page.
How does check-in at the door work?
It runs in your phone's browser, nothing to install. Point the camera at the QR code and the screen answers straight away: green for a valid ticket, red for an invalid or already used one.
Do I need to set up a payment provider?
No. The platform is ready to take payments out of the box, foreign currency included. You create the event, set up the batches and share the link.
Didn't find your answer?
Talk to support