Help and support

How can we help?

We reply within one business day. On event day, support is immediate.

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My ticket never arrived by email

Have a look in your spam folder. If it isn't there, sign in and download it from My Tickets.

How do I ask for a refund?

The refund policy is set by the organizer. Talk to the event's organization, or send us a message here and we will help sort it out.

I forgot my password

Click here to reset your password and the reset link arrives in under 5 minutes.

I want to sell tickets to my event

Create an organizer account or see the plans page. Publishing an event is free.

When do payouts land?

Payouts go out within 30 days after the event, with fees already deducted. The details are in the terms of use.

On event day, urgent matters are handled over WhatsApp.